FREQUENTLY ASKED QUESTIONS
WEB STORE CLOSURE FAQ
Our web store will be closing mid-April. We thank you for you support and business. We will still be operating distributing products for law enforcement and military agencies as usual, only our web store is closing.
Why are we closing our web store?
With the loss of ability to offer handguns for personal use we have made the decision to retire the Rampart web store. This has nothing to do with the Government side of the business. Our thanks go out to the our customers and SHIELD members who we've had the pleasure of serving over the past few years. We look forward to continuing to engage with the Law Enforcement and Military community on the Agency side of the business.
I am a law enforcement / military / first responder, can I still purchase products from Rampart?
Not for personal use or using personal funds. If you are purchasing on behalf of your department, the agency side of the business remains operations. Please go to https://rampartcorp.com to connect with one of our specialists.
I have an open order. Will it still be fulfilled?
Yes! We will be fulfilling all open orders before we close operations on the website.
I need to make a return or an exchange. Is that still possible?
All clearance and sale product is final sale. For product purchased at regular price, if you are still within the return window, you will still be able to return the product for a refund, but we will not be able to exchange it for you.
What will happen to my account?
We will retain your account information and order history for 90 days, after which we will delete all customer information.
What if I have an outstanding gift certificate?
Please contact customer service as soon as possible.
Where can I continue to get my GLOCK parts from?
Please reach out to customer service and we will provide you with a preferred GLOCK parts dealer in your area.
I am currently a dealer working with Rampart, can I still purchase from you?
Yes you can, head over to our dealer site at https://dealer.rampartcorp.com
WHERE IS MY ORDER?
Your the 'Order Status' section of your account page will tell you what stage your order is in. See your order status.
Awaiting Fulfillment - We are picking and packing your order. Please allow 7-10 business days.
Shipped - Your order has shipped! Check your account or your email for your tracking number.
Declined - Your order has been declined.
Possible reasons your order was declined are:
- Your billing and shipping addresses do not match. Because of the nature of the products we sell, we require that your billing and shipping address match when checking out.
- Your 3-digit credit card security code is not right.
If you are still facing a problem after checking these issues, please contact us.
HOW CAN I TRACK MY ORDER?
CAN I CHANGE OR CANCEL MY ORDER AFTER PURCHASING?
If you mistakenly purchase the wrong product(s), we ask that you immediately cancel your order and place a new order with the proper products. Your credit card will be refunded within 5 business days. If your order has been shipped, you will have to wait to receive the order and initiate a refund through our returns section. PLEASE NOTE THAT CLEARANCE AND SALE ITEMS ARE NOT ELIGLBIE FOR REFUNDS OR EXCHANGES.
HOW DO I REQUEST A RETURN OR EXCHANGE?
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
To request a return, please click here.
All clearance items are final sale, and are not eligible for refunds, returns, or exchanges.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
RETURNS ON FIREARMS
There are currently no returns or exchanges available on firearm purchases.
QUICK ANWSERS FOR COMMONLY ASKED QUESTIONS
Q: How can I create a SHIELD account?
A: We apologize, but SHIELD Membership is closed at this time.
If you don't see the anwser to any of your questions on this page, please use our contact form here.