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Rampart order FAQ

FREQUENTLY ASKED QUESTIONS

ORDER ISSUES

WHERE IS MY ORDER?

Your the 'Order Status' section of your account page will tell you what stage your order is in. See your order status.

Awaiting Fulfillment - We are picking and packing your order. Please allow 2-7 business days.

Shipped - Your order has shipped! Check your account or your email for your tracking number.

Declined - Your order has been declined.

Possible reasons your order was declined are:
- Your billing and shipping addresses do not match. Because of the nature of the products we sell, we require that your billing and shipping address match when checking out.
- Your 3-digit credit card security code is not right.

If you are still facing a problem after checking these issues, please contact us.

HOW CAN I TRACK MY ORDER?

You can find your order tracking number in your order shipping confirmation email, or on the account page.

CAN I CHANGE OR CANCEL MY ORDER AFTER PURCHASING?

If you mistakenly purchase the wrong product(s), we ask that you immediately cancel your order and place a new order with the proper products. Your credit card will be refunded within 5 business days. If your order has been shipped, you will have to wait to receive the order and initiate a refund through our returns section.

HOW DO I REQUEST A RETURN OR EXCHANGE?

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

To request a return, please click here.

All clearance items are final sale, and are not eligible for refunds, returns, or exchanges.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

RETURNS ON FIREARMS

If a firearm is purchased, and the customer cancels or wishes to exchange that firearm after Rampart has initiated the transfer, the customer will be billed a $50 administrative fee.

I'D LIKE TO ORDER A PRODUCT THAT I DONT SEE ON YOUR WEBSITE. CAN I PLACE A SPECIAL ORDER?

Yes! We can create a custom order for you from one of the brands we carry on our website providing the product exceeds a retail cost of $150. To make a request, please contact customorders@rampartcorp.com

 

CHECKOUT

WHY IS MY ORDER BEING DECLINED?

Your order may be declined for a few reasons.

- The information you input does not match what your credit card provider has on file.

- Your shipping and billing address are not the same. Note: due to the nature of the products we sell we require you to ship to your billing address. These must match when checking out or your transaction will be declined.

- Your card has insufficient funds. If the two above points have been checked, contact your card provider to check the balanace.

SHIELD

WHO CAN APPLY TO THE SHIELD PROGRAM?

The SHIELD Program is open to all residents of Canada. Firearms and ammo purchases require a valid proof of a Possession and Acquisition Licence (PAL).

Applicants must also be employed with one of the following agencies:
ACTIVE MILITARY OR VETERAN
ACTIVE OR RETIRED LAW ENFORCEMENT
CORRECTIONS
NUCLEAR SECURITY PERSONNEL
EMS & FIRE*
ARMOURED CAR SERVICES*
* Only armoured car services that carry Glock firearms are able to purchase Glock products. EMS and Fire are not eligible to purchase Glock products.

To sign up for a SHIELD account:

1) Create an account

2) Fill out a SHIELD application

Once your account is approved, you will be able to log in and see exclusive SHIELD pricing and get access to firearms and firearm accessories.

I DON'T SEE ANY DISCOUNTS ON MY SHIELD PRODUCTS

Many SHIELD products have their discounts already applied. Though you see no strikethrough price, if you are logged into your SHIELD account, you will be seeing the lower SHIELD price on the product page.

Our SHIELD brands are:

GLOCK

MYSTERY RANCH

AIMPOINT

INFORCE

MECHANIXWEAR

CARINTHIA

HOW DO I SIGN UP FOR A SHIELD ACCOUNT?

SHIELD is our discount and firearms program for active or veteran military, active or retired law enforcement, Correction Enforcement Officers, Nuclear Security Personnel, EMS and Fire Personnel, and Armoured Car Services. To sign up for a SHIELD account you must

1) Create an account

2) Fill out a SHIELD application

Once your account is approved, you will be able to log in and see exclusive SHIELD pricing and get access to firearms and firearm accessories.

I DON'T SEE THE FIREARMS CATEGORY

If you are part of our SHIELD program, please ensure you are logged into your account. The firearms category is on the top left of the navigation.

QUICK ANWSERS FOR COMMONLY ASKED QUESTIONS

Q: How can I create a SHIELD account?
A: If you are active or retired uniformed professional, create an online account, then fill out a SHIELD application.

Q: Why is my credit card being declined?
A: Make sure your billing and shipping address match. We require these be the same due to the nature of the products we sell.

Q: Can I place an order for a product I don't see on your website?
A: Yes! If it is a brand we currently carry on our store, please email customorders@rampartcorp.com

If you don't see the anwser to any of your questions on this page, please use our contact form here.