SHIPPING POLICY
- Due to high volume, your order can take up to 7-10 days to ship.
- Orders are processed on business days, holidays excluded.
- Please allow additional time for deliveries to rural areas.
- Credit card authorization must be received before we can process your order.
Standard Shipping
- Orders under $250 are charged a flat rate shipping fee of $10- Heavy or oversized items may incur an additional fee
- Orders over $250 ship free
- Orders are shipped via Canada Post where possible
- All items are shipped using expedited shipping unless otherwise specified
ESTIMATED DELIVERY TIMES
- You will receive a notification email when your order ships.
- Please Note: Due to high volume, orders can take upto 7-10 days to ship, at that point it would take the estimated number of days as listed below to be delivered.
|
Delivery Destination |
Estimated Delivery Time* |
|
Alberta |
5 – 6 business days |
|
British Columbia |
6 – 7 business Days |
|
Manitoba |
3 – 4 Business Days |
|
New Brunswick |
3 – 4 Business Days |
|
Newfoundland |
4 – 5 Business Days |
|
North West Territories |
7 – 8 Business Days |
|
Ontario |
1 – 2 business Days |
|
Prince Edward Island |
4 – 5 Business Days |
|
Quebec |
1 – 2 Business Days |
|
Saskatchewan |
4 – 5 Business Days |
|
Yukon |
7 – 8 Business Days |
*Actual delivery times and costs are subject to change. Shipping information will appear in your order confirmation email.
HOLIDAYS
Orders shipped within Canada will not be delivered by selected carriers on the following holidays:
- Good Friday (April 18th)
- Easter Monday (April 22nd)
- Victoria Day (May 20th)
- Canada Day (July 1st)
- Labour Day (Sept 2nd)
- Thanksgiving Day (Oct 14th)
- Remembrance Day (Nov 11th)
- Boxing Day (Dec. 26th)
US AND INTERNATIONAL SHIPPING
Please note that we do not offer shipping outside of Canada.
RETURN POLICY
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
All clearance items are final sale, and are not eligible for refunds, returns, or exchanges.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.